In the unlikely event that you are not entirely satisfied with your purchase we would be happy to offer a refund less 15% restocking fee within 14 days of receipt. In addition, please be advised free shipping method; when offered will be assesed a charge of $18.60 on any return for refund. We offer free exchange within 14 days of receipt. To discuss, please call us during business hours, Monday to Friday 10am-6pm EST or email us at firstname.lastname@example.org
All returns must be agreed in advance. We regret that the delivery costs incurred in returning any items to Duke & Digham will not be refunded, except in the case of faulty or damaged goods.
We encourage you to check the item(s) carefully on receipt and inform us within 3 days of any damage or faults. We regret that we will not be able to offer an exchange or refund for damaged items unless you inform us within this timescale.
Please note that we cannot accept return of any item(s) that has been used or is no longer in its original packaging.
If you do need to return an item, please remember to include a note explaining why you are returning it and also a copy of the invoice/receipt from the original packing.
Please use a traceable method when returning your item as we cannot accept liability if something is lost in transit and fails to reach us.